Customers are not very happy with Amazon’s newly launched .sg marketplace
Available via a browser or a mobile app, Amazon.sg replaced the international selection on its Prime Now app introduced by Amazon in Singapore two years back.
Despite promises of getting access to both local and global inventory of "millions of products" including books, consumer electronics, and home item, a handful of users said they got smaller product range than before, according to ZDnet report.
The users took the matter to Amazon's Singapore Facebook page to express their displeasure, report notes, with one of them saying the new site offered "a lot less items" and that she could no longer find products that were available on the .sg site the day before.
“Terrible... after you launch this so called new plateform... almost all the items i used to buy from Prime Now International is no longer available…” one of the Facebook users posted.
“We appreciate your feedback, Kelvin. Please keep an eye on our website for new items and updates,” was the reply.
“With Amazon.sg, we want to provide what customers have been asking us for: the ability for everyone to shop on desktop and mobile, more local and international selection from Amazon and trusted sellers, paired with fast and reliable delivery,” Henry Low, Amazon Singapore country manager, said in a statement on the launch.
The company also said it will allow small and medium-sized enterprises to offer their products via its .sg marketplace pointing at some of its major e-commerce rivals in Singapore, including Lazada that, too, operates through the marketplace model.