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George Ma
February 20 09:00

Chinese food delivery service Meituan Dianping has launched contactless order delivery amid coronavirus epidemic

Companies have to change the format of their work.
Chinese goods and food delivery service Meituan Dianping, which has 5.9 million partners, has launched contactless order delivery over coronavirus outbreak Covid-2019. Business Insider writes about it.
Company first tested the new service in January 26, 2020 in Wuhan, where an outbreak of a new type of coronavirus began. Now the service is available throughout China.
With contactless delivery, the courier leaves the order in a pre-agreed place, and then calls the customer, who picks up the goods. Along with the order the service puts a card in the package, which indicates the temperature of all people who participated in the preparation and delivery of food, as well as information about disinfection, the publication writes.
According to Meituan Dianping, from January 26 to February 8, contactless delivery was used by more than 80% of users. In Wuhan, this figure was 95.1%. Following Meituan Dianping, other companies such as KFC and Pizza Hut offered similar service.
Meituan Dianping also noticed a 31% increase in the number of orders for multiple recipients, while the number of orders for more than five people increased by more than 70%.
Now the service has more than 700 thousand couriers, but it's not enough, notes Business Insider. To solve this problem, Meituan Dianping has begun to attract employees of restaurants with which it cooperates as many are closed due to an outbreak of coronavirus.